1.Q: Are you a factory or trading company?
A: We are a factory ,welcome to visit our factory.
2.Q:How stable are your automation equipment?
A: Our automation equipment undergoes strict quality inspections and long - term actual operation tests. Key components are all selected from high - quality brands. In terms of design, advanced control systems and redundant designs are adopted to ensure the equipment remains stable during long - term continuous operation and reduce the probability of malfunctions. Meanwhile, we provide a complete after - sales maintenance service and respond to your equipment maintenance needs promptly.
3.Q: What is your after - sales response time?
A: We have a professional and strong after - sales team, and there are resident offices in some domestic regions. When you report an equipment failure, for customers in the city, we promise to arrive on - site within 24 hours. For customers outside the city, generally, we will arrive within 48 - 72 hours depending on the distance, to troubleshoot and solve problems for you in a timely manner. For overseas customers, we will provide a preliminary solution within 2 hours after receiving the feedback. If on - site service is required, we will arrange professional technicians to go as soon as possible according to the actual situation.
4.Q: Is the equipment operation complex? Do you provide training?
A: Our equipment is designed with user - friendly operation in mind, equipped with a human - oriented operation interface and detailed operation manuals. Meanwhile, we provide free professional training services for every customer who purchases our equipment, including the operation method of the equipment and key points of daily maintenance, to ensure that your operators can master the use of the equipment proficiently. The training methods can be on - site training or online video training according to your needs.
5.Q:Can the equipment be customized according to our special requirements?
A: Certainly. We have a professional R & D and technical team with rich experience in non - standard customization. You can inform us in detail of your special requirements, such as equipment functions, dimensions, production efficiency, etc. We will conduct an evaluation and design according to your requirements and provide you with customized automation equipment solutions.
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